One snippet, any site
Paste a lightweight script or install the plugin, and the widget loads asynchronously so it never blocks your page from rendering.
Web chat software for any website
A website chat widget that greets, captures, and converts every visitor.
TeamInbox is a lightweight chat widget you drop onto any site — WordPress, Shopify, or plain HTML. It greets visitors at the right moment, captures every enquiry with a pre-chat form even when your team is offline, then hands the conversation to a human the moment one's free.
- Full bubble customization
- Real-time visitor tracking
- Triggered greetings
1 visitor here now
Greet the visitor, capture the lead, then hand off to a live agent.
The basics
How do I add a live chat widget to my website?
A website chat widget is a small chat box that sits in the corner of your site so visitors can message you without leaving the page. Adding one is simple: you copy a single embeddable snippet from TeamInbox and paste it into your site, or use a plugin, and the on-site chat box appears instantly. It works the same way whether you run WordPress, Shopify, or a hand-coded HTML website.
Once it's live, the widget does more than sit there. You customize the chat bubble to match your brand, set triggered greetings based on the page or how long someone has been browsing, and add a pre-chat lead form so no enquiry is lost. Behind the scenes every conversation lands in an omnichannel shared inbox, where an AI web chat widget can answer first and escalate to a human agent the moment it's needed.
Never miss a lead
When your team is offline, the pre-chat lead form still captures name, email, and message, so you can follow up first thing.
AI first, human next
An AI agent handles routine questions instantly, then routes the transcript to a live agent for anything that needs a person.
Setup Flow
From snippet to live support in four steps
No-code from start to finish. A small business website or a busy Shopify store can be taking live chats the same afternoon.
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Customize the bubble
Set colors, position, avatar, and welcome copy with full chat bubble customization, so the widget looks like part of your own site, not a bolt-on.
-
Embed the widget
Drop one snippet into your HTML, or use the WordPress and Shopify plugin, to add the embeddable chat widget without touching your theme's code.
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Set triggers & forms
Create triggered chat greetings by page or time on site, and add a pre-chat lead form so every visitor is qualified before an agent replies.
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Route & integrate
Send every chat to your shared inbox, escalate from AI to a human agent, and sync contacts and transcripts to your CRM and helpdesk.
Built To Convert
Everything a chat widget needs
Everything a chat widget needs
to turn visitors into leads
A chat box is only worth adding if it's fast, on-brand, and actually captures business. These are the features that make a website live support chat pull its weight.
Chat bubble customization
Match colors, position, avatar, and greeting to your brand, so the widget feels native on any website instead of a generic add-on.
Real-time visitor tracking
See who is on your site, which page they're on, and how long they've been there, so agents can reach out with context, not guesswork.
Triggered greetings & pre-chat forms
Fire a proactive greeting based on page or intent, and collect name, email, and reason for contact before the conversation even starts.
AI answers with human escalation
An AI web chat widget resolves common questions instantly and escalates to a human agent with the full transcript when a person is needed.
Co-browsing & screen sharing
Guide a visitor through checkout or a form in real time with co-browsing and screen sharing, cutting the back-and-forth on tricky steps.
CRM & helpdesk integration
Route transcripts and push new leads and contacts straight into your CRM and helpdesk, with canned responses to keep replies fast and consistent.
Chatbot Versus Live Chat
What is the difference between a chatbot and a live chat widget?
People often use the terms interchangeably, but they solve different problems. A chatbot automates replies; a live chat widget is the on-site interface a real person answers through. The best setup uses both, and TeamInbox gives you one widget that does exactly that.
|
Consideration
|
Chatbot only
|
Live Chat Widget (TeamInbox)
|
|---|---|---|
| Who answers | Automated replies only | AI first, then a human agent |
| Complex questions | Often gets stuck | Escalates to a live agent |
| Lead capture offline | Scripted, limited | Pre-chat form, always on |
| Personal touch | None | Real conversations, real people |
| Visitor context | Minimal | Real-time visitor tracking |
| Best result | Automation in a silo | AI + live chat together |
Who Adds A Chat Widget
One widget, ready for the way your
One widget, ready for the way your
site works
WordPress
Lightweight WordPress chat
The best lightweight live chat widget for WordPress, installed with a plugin and tuned so it never slows your site down or bloats your page load speed.
Shopify
Customizable Shopify chat
A customizable live chat widget for Shopify e-commerce that answers product questions, recovers hesitant buyers, and lifts sales conversion at checkout.
Healthcare
Compliant healthcare chat
A HIPAA-compliant live chat widget for healthcare sites, with secure transcript routing and human agent escalation for anything sensitive.
Live Chat Widget Pricing
Website chat widget pricing,
Website chat widget pricing,
that fits startups and scales
to enterprise
Wondering how much a website live chat widget costs? TeamInbox is an affordable live chat widget for startups that grows into an enterprise website chat widget with an SLA guarantee. Compare it against Intercom, Drift, and Tidio, then start with a free trial before you buy.
Starter
A no-code website chat widget for small business websites getting started.
- Embeddable widget + plugins
- Chat bubble customization
- Pre-chat lead form
- Up to 2 agents
Growth
The best live chat widget for sales conversion, with AI and tracking built in.
- AI web chat with live handover
- Real-time visitor tracking & triggers
- Omnichannel shared inbox
- CRM & helpdesk integration
Enterprise
An enterprise website chat widget with an SLA guarantee and compliance controls.
- HIPAA-ready & secure routing
- Co-browsing & screen sharing
- Dedicated account manager
Every plan uses the same lightweight, fast-loading widget, so page speed stays the same whether you're a startup or an enterprise. What changes is how many agents share the inbox, how much AI and automation you turn on, and the compliance and SLA guarantees you need. Run your own comparison against Intercom, Drift, and Tidio, and the all-in cost stays honest.
Frequently Asked Questions
Website chat widget, common questions
Copy the embeddable snippet from TeamInbox and paste it before the closing body tag of your site, or install the plugin for WordPress or Shopify. The widget appears immediately, and you can customize the bubble, greetings, and pre-chat form from your dashboard without touching code again.
It shouldn't. A well-built widget loads asynchronously and is only a few tens of kilobytes, so it doesn't block your page from rendering. TeamInbox is deliberately lightweight, which is why it's a good fit even for speed-sensitive WordPress sites.
A chatbot automates replies with scripted or AI answers, while a live chat widget is the on-site chat interface a real agent answers through. They work best together: the widget greets and captures the visitor, AI handles routine questions, and a human takes over anything complex.
Yes. When no agent is available, the pre-chat lead form collects the visitor's name, email, and message so nothing is lost. You get the enquiry in your inbox and can follow up as soon as you're back, and an AI agent can keep answering in the meantime.
Pricing is usually per agent per month, with tiers based on features like AI, visitor tracking, and integrations. TeamInbox starts at an affordable level for startups and scales to enterprise plans with SLAs. A free trial lets you test it on your real traffic before you buy.
Connect your CRM from the integrations settings, and new contacts, leads, and chat transcripts sync automatically. That keeps your sales and support records complete without anyone copying details over by hand, and lets you route conversations based on CRM data.
Intercom, Drift, and Tidio are all capable, but pricing and complexity vary widely. TeamInbox focuses on a lightweight, customizable widget with AI plus live handover, visitor tracking, and an omnichannel shared inbox, which makes it a practical alternative when you want strong features without an enterprise-only price tag.
Yes. For healthcare sites, TeamInbox offers a HIPAA-ready configuration with secure transcript routing and human agent escalation, so sensitive conversations are handled with the right controls. Talk to the team about the specific compliance requirements for your organization.