This Refund and Cancellation Policy applies to TeamInbox subscriptions, renewals, setup, onboarding, implementation, integration, support, training, add-ons and other services purchased from Tech Fusioncodes Technologies Private Limited through https://teaminbox.xyz/, an invoice or an order form.
TeamInbox provides digital, subscription-based SaaS and professional services. Access, infrastructure capacity, account configuration and personnel time may be allocated immediately after an order is confirmed. For this reason, all payments are non-refundable except in the limited cases expressly stated below or where a refund is mandatory under applicable law.
Once payment is made or Service access, onboarding, setup or work has started, no refund, reversal, cash reimbursement or credit is available for:
Purchasing an annual plan reflects a commitment for the full annual term. It is not converted into a refundable monthly plan if cancelled early.
A refund may be considered only when:
A delay, rejection or restriction caused by Meta, WhatsApp, a bank, payment gateway, telecom provider, customer configuration, missing verification, unsupported number, policy review or another third party is not solely a TeamInbox fault.
Where only a distinct undelivered component is eligible, any refund will be limited to the amount paid for that component after deducting taxes already deposited where not recoverable, payment-provider charges where lawful, and the value of services already delivered.
The customer must email [email protected] within seven calendar days after the disputed charge or after becoming aware of the eligible activation failure. The request must include:
Submitting a request does not guarantee approval. We may ask for additional information. Requests based on false, incomplete or misleading information may be rejected.
We will review a complete request and ordinarily communicate a decision within seven business days. An approved refund will normally be initiated to the original payment method within seven to fifteen business days. The bank, card network, UPI provider or payment gateway may take additional time to display the credit. We do not control that external processing time.
Cash refunds and refunds to an unrelated payment account are not provided. If the original method cannot receive the refund, we may request verified alternative details in the customer's legal name.
The customer may request cancellation through the dashboard, where available, or by emailing [email protected] from the registered account email. The request should be made before the next renewal date.
Cancellation:
Deleting an application, disconnecting a WhatsApp number, removing a payment method, ceasing usage or allowing a connected Meta asset to expire does not by itself cancel the TeamInbox subscription.
Where recurring billing is enabled, the plan renews automatically for the billing period disclosed at purchase until cancelled. The customer is responsible for cancelling before renewal and maintaining current billing contact details. Failure to notice or use a renewed subscription does not make the charge refundable.
If a legally required renewal notice or cancellation right applies, TeamInbox will honour it. If a renewal charge resulted from a verified TeamInbox cancellation-processing error despite a timely valid request, the customer should notify us promptly and the incorrectly collected renewal may be refunded.
An upgrade may take effect immediately, and the applicable additional amount or prorated charge may be collected as shown at checkout or in the order form. A downgrade normally takes effect from the next renewal period. Downgrading or removing seats, contacts, numbers or add-ons does not generate a refund or credit for the existing term.
On downgrade, data or features exceeding the new plan limits may become inaccessible, restricted or scheduled for deletion after notice. The customer must export required data before the downgrade takes effect.
A free trial is available only where expressly offered and may be subject to feature, duration and usage limits. When a trial requires a payment method and clearly states that it converts to a paid plan, the customer must cancel before conversion to avoid the charge. Charges after a valid trial conversion are non-refundable.
Promotional discounts, coupons, referral benefits and account credits have no cash value, cannot be transferred or refunded, and may expire under their stated conditions. If a paid order is refunded, related promotional value may be cancelled.
Meta/WhatsApp messaging charges, telecom charges, payment-gateway charges, taxes, foreign-exchange differences and third-party integration or licence fees are non-refundable by TeamInbox once incurred or passed through, except where the third-party provider returns the amount to TeamInbox for that customer.
Meta independently controls template approvals, business verification, message delivery, quality ratings, throughput, messaging limits, number restrictions, coexistence eligibility and account status. A rejection, delay, outage, restriction, suspension or ban by Meta/WhatsApp does not entitle the customer to a TeamInbox refund.
Temporary downtime, maintenance, internet or telecom failure, delayed message delivery, third-party outage, API change, force-majeure event or an unavailable non-core feature does not create a refund right. Where a signed service-level agreement expressly provides service credits, those credits are the customer's sole remedy for the covered availability failure and are not cash refunds unless the agreement says otherwise.
Fees for discovery, onboarding, configuration, migration, integration, development, training, campaign assistance or consulting are non-refundable once scheduling, resource allocation or work begins. If a project is cancelled before completion, the customer must pay for work performed, committed resources and non-cancellable third-party costs. Any different milestone or cancellation terms in a signed statement of work will control.
No refund or credit is available where TeamInbox suspends or terminates an account because of non-payment, chargeback, fraud, security risk, spam, lack of recipient consent, prohibited content, misuse, breach of the Terms, or violation of Meta/WhatsApp or applicable law. The customer remains liable for accrued fees and third-party charges.
Before initiating a chargeback, the customer should contact [email protected] so the transaction can be investigated. An unjustified chargeback may result in immediate suspension, recovery of the disputed amount and reasonable recovery costs, and refusal of future service, subject to applicable law. This section does not restrict a customer's lawful right to dispute an unauthorised or incorrect charge.
A signed enterprise order form, statement of work or service-level agreement may set different cancellation, refund or credit terms. If it expressly conflicts with this Policy, the signed document controls for that purchase.
Nothing in this Policy excludes or limits a statutory refund, remedy or consumer right that cannot lawfully be excluded. Approval of an exceptional refund does not create an obligation to approve another request.
Billing Team – TeamInbox
Tech Fusioncodes Technologies Private Limited
CP/140, Viraj Khand-4, Gomti Nagar
Lucknow, Uttar Pradesh 226010, India
Email: [email protected]
Phone: +91 7311155211
