1. General Policy

All payments made to SetuDesk are non-refundable, except in cases explicitly mentioned below.

2. Eligible Refund Cases

Refunds may be considered only if:

• Payment was made in error (duplicate transaction)
• Service was not activated due to our fault

3. Non-Refundable Cases

• Change of mind after purchase
• Partial usage of services
• Violation of terms leading to suspension
• Third-party failures (e.g., WhatsApp downtime)

4. Refund Process

• Request must be submitted within 7 days of payment
• Email support with transaction details
• Approved refunds will be processed within 7–10 business days

5. Wallet / Credits

• Messaging credits once purchased are non-refundable
• Unused credits may expire as per plan terms